Frequently Asked Questions
Everything you need to know about bringing the cinema experience home.
What is the delivery timeframe for orders within Malaysia?
We offer fast local shipping via our partner couriers. Orders within West Malaysia typically arrive in 2-4 business days, while East Malaysia may take 5-7 business days.
Do LUMOS projectors come with a local warranty?
Yes, all LUMOS projectors purchased from our official store come with a 1-year local warranty that covers manufacturing defects for your peace of mind.
Can I connect my Netflix or YouTube accounts directly to the projector?
Our Smart version projectors come with built-in Android OS, allowing you to stream Netflix, YouTube, and other apps directly without needing an external device.
What is your return and refund policy?
We offer a 7-day return policy for items that are defective or damaged upon arrival. Please ensure the product is in its original packaging with all accessories included.
Does the projector work well in bright rooms?
While our projectors feature high lumens for vivid colors, we recommend using them in a dimmed or dark environment to achieve the best cinematic contrast and clarity.
What payment methods do you accept?
We accept all major credit and debit cards, FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go, and Boost.