Returns & Exchanges

At LUMOS Projectors MY, we stand by the quality of our home cinema technology and offer a comprehensive 15-day return policy for any manufacturing defects or performance issues. We are committed to ensuring your viewing experience is flawless and hassle-free from the moment you unbox your device.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via the LUMOS Malaysia official website or email with your order number and proof of purchase to start the process.

• 2.
  Quality Assessment

  Provide a brief video or photo documentation of the technical issue so our engineers can perform a remote diagnostic to determine the necessary resolution.

• 3.
  Secure Packaging

  Once approved, pack the projector in its original box with all included accessories, remote controls, and cables to ensure the unit is protected during transit.

• 4.
  Replacement or Refund

  Upon receiving and verifying the returned unit at our service center, we will dispatch a brand new replacement or process your full refund within 7 working days.